The Berlin WelcomeCard by visitBerlin The official tourist ticket
The official tourist ticket
How does the Berlin WelcomeCard tourist ticket work?
Your advantages at a glance
- Ticket – travel freely on buses, trains and trams in Berlin
- Order conveniently online and print it out at home or have it sent to you
- Online-Ticket can be used immediately in Berlin – no advance booking restrictions
- Rebates of up to 50% at around 200 attractions and sights
- Family friendly – 3 children up to 14 years old travel free when accompanied by an adult
Variants and Prices Berlin WelcomeCard
Questions and answers
Use and Validity
- How does the Berlin WelcomeCard work?
1. You can buy the Berlin WelcomeCard online or at any of our many sales outlets.
2. Validate the ticket before your first journey on the public transport system in Berlin. You can find ticket validation machines on tube and city railway platforms or in the buses and trams. And remember – only validate your ticket once. Afterwards, your Berlin WelcomeCard and public transport ticket is valid for the duration of the option you purchased (48 hrs, 72 hrs, etc).
3. To benefit from the discounts on attractions and services, you must always show your validated ticket to each discount partner before using the discounted services. The discount is then applied directly at the attraction.
All this information is also available in our short film.
- What is the difference between the AB and ABC fare zones?
The AB fare zone covers Berlin’s main urban area including Tegel Airport (TXL).
The ABC fare zone covers not only the city of Berlin but also Potsdam and Schönefeld Airport (SXF).
You can find the current public transport map for the tube and city railway (U-Bahn and S-Bahn) here.
- If I opt for the Berlin WelcomeCard AB fare zone, can I buy a connection ticket for fare zone C (Potsdam & Schönefeld Airport)?
Unfortunately not. You cannot extend the Berlin WelcomeCard AB fare zone by adding a single connection ticket for the C fare zone. If you are flying into Schönefeld or planning to visit Potsdam, we recommend the ABC ticket.
- How long is my ticket valid?
The 48-hour and 72-hour tickets are valid for exactly 48 hours or 72 hours from the time they are first validated.
Example: You have opted for the 48-hour Berlin WelcomeCard. You validate the ticket when you first travel on public transport on Saturday at 9:30 am. The Berlin WelcomeCard and public transport ticket is then valid until 9:29 am on Monday.
The 4,5, or 6-day Berlin WelcomeCard is valid for 4,5 or 6 consecutive days (NOT 24 hours) from any time on the first day of use until midnight on the last day.
Example: You have opted for a 4-day Berlin WelcomeCard. If you validate the ticket at any time on Tuesday, the Berlin WelcomeCard and public transport ticket is then valid until midnight on Friday.
- Where and how can I benefit from the discounts on offer?
To benefit from the discounts on attractions and services, you must show the validated and valid ticket (not the CityGuide) to each discount partner before using the discounted services.
Do you offer discounts for groups, children, etc.?
- Is there a group ticket?
No, the Berlin WelcomeCard is valid for one adult.
- Do children need a separate ticket on the public transport system?
For all variations of the Berlin WelcomeCard, you can be accompanied by any number of children under 6 years old on public transport for free.
For all variations, the adult card holder can also be accompanied by up to 3 children from age 6 up to and including 14 years old on public transport for free.
Children aged 15 and over need their own ticket.
If the discount partners also offer reductions for children, this is noted in the accompanying CityGuide and also online.
- Do you offer discounts for some users?
Unfortunately not. The Berlin WelcomeCard is specially designed to include discounts. No other reductions (e.g. for senior citizens or students) are offered.
- Where can I buy a City Card?
Online as print @home or a voucher or a mail order ticket:
- contact the Berlin Service Center on +49 (0)30- 25 00 25
- in the Berlin Tourist Info Centres
- in many Berlin hotels and in retail outlets
- at sales points and public transport ticket machines (BVG and S-Bahn Berlin). To collect your accompanying CityGuide, simply present your ticket at a Berlin Tourist Info Centre or one of the BVG + S-Bahn public transport sales points
- in the BVG buses
- What is the difference between the types of tickets?
- Hardtickets: available for AB and ABC fare zones
This is the ticket you can buy in Berlin (at the Tourist Info Centres, hotels, retail outlets and public transport (BVG and S-Bahn) sales points and ticket machines).
- Print @home: available for AB fare zones
After the booking process is completed, the ticket is sent to the email address you entered. You can then print the ticket out. The ticket is valid from the printed time. It does not need to be validated.
- Voucher: available for ABC fare zones
PLEASE NOTE! After the booking process is completed, the voucher is sent to the email address you entered. You then need to print out the voucher. You can exchange the voucher for a valid ticket in any of the Berlin Tourist Info Centres. You can also exchange your voucher at the Berlin-Brandenburg Tourist Information at Schönefeld Airport and the ZOB travel office at the Central Coach Station (ZOB). The opening hours of these locations are available online.
- Mail order ticket: : available for AB and ABC fare zones
Details on the delivery charges are available at shop.visitberlin.de/versand; average delivery times within Germany are 5 working days (sent with DHL), in countries within Europe 5-10 working days and in other countries 10-14 working days. More details in our terms and conditions.
- Hardtickets: available for AB and ABC fare zones
- Where can I obtain my inclusive CityGuide plus city map?
Just present your valid or printed ticket in any of the Berlin Tourist Info Centres and you will be given your inclusive CityGuide and city map. You can also obtain your CityGuide and map from the Berlin-Brandenburg Tourist Information at Schönefeld Airport, the ZOB travel office at the Central Coach Station (ZOB) as well as public transport sales points (BVG and S-Bahn Berlin).
- What information is required for booking online?
- First day of use; for 48-hour and 72-hour tickets, first day of use and time of validation
- Ticket holder’s first and last name
- Email address for confirmation email
- Postal address
- Details of preferred payment option
- Which payment options are available?
- Credit card (Mastercard, VISA, Amex)
- Can I cancel or exchange the ticket?
Unfortunately not. The tickets can neither be cancelled or refunded. It is also not possible to exchange the ticket for one valid for a longer or a shorter time. You can find all the details in our terms and conditions.
- Why haven’t I received an email with a voucher or print @home ticket?
If you haven’t received an email confirmation with the voucher or print @home ticket, first check your spam filter or junk folder. If you still cannot find the email, contact our team at the Berlin Service Center on +49 30 25002333 or by email at email@example.com.
- You can find more details in the Berlin WelcomeCard CityGuide and in the Flyer.
For more information, contact our Berlin Service Center team on +49 30 25002333 or by email at firstname.lastname@example.org.