Media Image
Suchende Touristen
© visitBerlin, Foto: Dirk Mathesius
Suchende Touristen

Frequently asked questions about the Berlin WelcomeCard all inclusive

Body

The BerlinWelcomeCard all inclusive is the Official Berlin City Pass, which gives you free admission to many Berlin Highlights. Here you will find answers to the frequently asked questions about the Berlin WelcomeCard all inclusive. 

FAQ

Accordion
Accordion Items
Title
What services are included in the Berlin WelcomeCard all inclusive?
Text

With the Berlin WelcomeCard all inclusive, you get free admission to numerous attractions, museums, sightseeing trips, and tours, e.g. the hop-on hop-off bus tour. In addition, you get discounts of up to 50% at various theatres & shows, in restaurants, and for shopping in selected shops. 

The optionally bookable ticket for the Berlin ABC tariff area allows you to travel freely by public transport.

With your Berlin WelcomeCard all inclusive you also get a practical Berlin City Guidebook with many tips and tours, information about all the partners, and a city map.

Title
How does the Berlin WelcomeCard all inclusive work?
Text
  • With your Berlin WelcomeCard all inclusive-ticket you get free entry or free use at Berlin's most popular attractions. Please print the ticket in A4 format and show the ticket for scanning at the partners.
  • The card is only valid for the named holder with valid ID. The tickets are valid from the time indicated on the ticket.
  • You must always show your Berlin WelcomeCard all inclusive to each discount partner before using the discounted services. Where attractions are included, the barcode is scanned. You can only visit each of the attractions once during the period your card is valid. A repeat entry is not allowed.
  • The attractions and services included are detailed in the CityGuide and marked online. In addition, you can also benefit from the other discounts with the Berlin WelcomeCard partners. You can find an overview in the accompanying CityGuide + map.
  • With the Berlin WelcomeCard all inclusive- variant including public transportation, the ticket does not need to be additionally validated. The ticket is valid from the time indicated on the ticket.
Title
My card does not work – what should I do?
Text

If the scannable codes on the card do not work, contact a member of our team in the Berlin Tourist Info Centres.

Title
What is the entrance procedure with the Berlin WelcomeCard all inclusive?
Text

The Berlin WelcomeCard all inclusive entitles you to free entry to the participating inclusive partners. Your card will be scanned on site, and if it is valid you will be given an entrance ticket. Please refer to the Guidebook to see which partners require booking in advance.

Title
Where can I buy the Berlin WelcomeCard all inclusive?
Text

You can get the Berlin WelcomeCard all inclusive in the Online Shop  as an online ticket or Print@Home ticket or in the Berlin Tourist Information.
You will also receive your CityGuide in the Berlin Tourist Infos on presentation of your Berin WelcomeCard all inclusive. At BER Airport, you will receive the guide at the Berlin Brandenburg Welcome Center. If you arrive by train, you can visit the Berlin Tourist Info at the main station, located at the Europaplatz exit.

All current information about the Berlin Tourist Infos can be found here.
The Online Guide can be found here.

Title
What area does the Tariff area Berlin ABC cover?
Text

The tariff area Berlin ABC covers the whole city of Berlin up to the city limits as well as wider Berlin in a ring of approx. 10 - 15km. The city of Potsdam and Airport Berlin Brandenburg BER are also covered. All areas and stops covered by the tariff area can be seen in the Line network plan for the transport network of Berlin Brandenburg (VBB).

Title
How is the validiy period for the Berlin WelcomeCard all inclusive calculated?
Text

The Berlin WelcomeCard all inclusive is name-bound. When booking, you have to decide on a variant / duration (48h, 72h, 4,5,6 days) and an arrival date & time must be selected. During the selected validity period, the ticket entitles you to a one-time use of the respective inclusive service or discount per participating service provider.

Title
What should be considered for the Berlin WelcomeCard all inclusive for children?
Text

Children aged 3-14 years require a Berlin WelcomeCard all inclusive for children. Youths aged 15 and over require a Berlin WelcomeCard all inclusive for adults. The Berlin WelcomeCard all inclusive for children does not include a separate public transport ticket. Up to three children aged 14 and under can travel free of charge with a holder of an adult WelcomeCard all inclusive including transport.

Paragraphs
Card variant page reference

Berlin WelcomeCard all inclusive

Card variant
all inclusive
Benefit arguments (cards form)
  • Valid for 48 hours to 6 days
  • Save from 25% up to 50% at 150+ attractions
  • Optional: incl. public transport for Berlin and Potsdam
  • Free entry to 30+ Berlin highlights