Frequently asked questions about the Berlin WelcomeCard all inclusive

  • Suchende Touristen

The BerlinWelcomeCard all inclusive is the Official Berlin City Pass, which gives you free admission to many Berlin Highlights. Here you will find answers to the frequently asked questions about the Berlin WelcomeCard all inclusive. Your question is not listed? The Berlin Service Center will gladly help you by phone!

FAQ

Important information for variants including public transport

You have chosen a Berlin WelcomeCard all inclusive including public transport? You will receive the ticket upon presentation of your printed booking confirmation & ticket in one of our Berlin Tourist Infos. There you will also receive your included CityGuide + city map. Important: The printed booking confirmation & ticket do not count as a ticket for public transport!

What services are included in the Berlin WelcomeCard all inclusive?

With the Berlin WelcomeCard all inclusive, you get free admission to numerous attractions, museums, sightseeing trips, and tours, e.g. the hop-on hop-off bus tour. In addition, you get discounts of up to 50% at various theatres & shows, in restaurants, and for shopping in selected shops. 

The optionally bookable ticket for the Berlin ABC tariff area allows you to travel freely by public transport.

With your Berlin WelcomeCard all inclusive you also get a practical Berlin City Guidebook with many tips and tours, information about all the partners, and a city map.

How does the Berlin WelcomeCard all inclusive work?
  • With your Berlin WelcomeCard all inclusive-ticket you get free entry or free use at Berlin's most popular attractions. Please print the ticket in A4 format and show the ticket for scanning at the partners.
  • The card is only valid for the named holder with valid ID. The tickets are valid from the time indicated on the ticket.
  • You must always show your Berlin WelcomeCard all inclusive to each discount partner before using the discounted services. Where attractions are included, the barcode is scanned. You can only visit each of the attractions once during the period your card is valid. A repeat entry is not allowed.
  • The attractions and services included are detailed in the CityGuide and marked online. In addition, you can also benefit from the other discounts with the Berlin WelcomeCard partners. You can find an overview in the accompanying CityGuide + map.
My card does not work – what should I do?

If the scannable codes on the card do not work, contact a member of our team in the Berlin Tourist Info Centres.

What is the entrance procedure with the Berlin WelcomeCard all inclusive?

The Berlin WelcomeCard all inclusive entitles you to free entry to the participating inclusive partners. Your card will be scanned on site, and if it is valid you will be given an entrance ticket. Please refer to the Guidebook to see which partners require booking in advance.

Where can I buy the Berlin WelcomeCard all inclusive?

Before your arrival

You can order your Berlin WelcomeCard as a print@home ticket online.

What area does the Tariff area Berlin ABC cover?
The tariff area Berlin ABC covers the whole city of Berlin up to the city limits as well as wider Berlin in a ring of approx. 10 - 15km. The city of Potsdam and Airport Berlin Brandenburg BER are also covered. All areas and stops covered by the tariff area can be seen in the Line network plan for the transport network of Berlin Brandenburg (VBB).
How is the validiy period for the Berlin WelcomeCard all inclusive calculated?
The Berlin WelcomeCard all inclusive is name-bound. When booking, you have to decide on a variant / duration (48h, 72h, 4,5,6 days) and an arrival date & time must be selected. During the selected validity period, the ticket entitles you to a one-time use of the respective inclusive service or discount participating service provider.
What should be considered for the Berlin WelcomeCard all inclusive for children?
Children aged 3-14 years require a Berlin WelcomeCard all inclusive for children. Youths aged 15 and over require a Berlin WelcomeCard all inclusive for adults. The Berlin WelcomeCard all inclusive for children does not include a separate public transport ticket. Up to three children aged 14 and under can travel free of charge with a holder of an adult WelcomeCard all inclusive.

Berlin WelcomeCard all inclusive - order now!